Cancellation / reduction for bookings up to 9 persons / 4 bedrooms can be made at no cost up to 12.00 midday the day before the expected arrival date or arrangement date. Cancellation later than this time, or a no show, will result in charges equaling the total amount of the booking being made. Cancellation / reduction in bookings for groups from 10 guests / 5 rooms, must be made in writing 3 weeks prior to the expected date of arrival or arrangement date. Notice later than this time, will result in charges up to 75% of the agreed booking price being applied. Charges equaling up to 100 % of the booking price will be applied on all cancellations or reductions made later than 5 days before the expected date of arrival or arrangement date.
Cancellation / reduction for larger bookings with groups - from 40 guests / 12 rooms must be made in writing at least 4 weeks prior to the expected date of arrival or arrangement date. Notice later than this time, will result in charges up to 75% of the agreed booking price being applied. Charges equaling up to 100 % of the booking price will be applied on all cancellations or reductions made later than 8 days before the expected date of arrival or arrangement date.
The room (s) are available to guests from 2 pm on the date of arrival. Rooms must be vacated on the date of departure by 11 am. If the departure date and time is not respected, the hotel reserves the right to apply additional room rate charges according to published price lists.
All cancellations or changes to a reservation must be made in writing pr. email to the hotel in accordance with the above cancellation terms and conditions.
It is highlighted, that for certain deals/offers or campaigns, refunds do not apply for modified or cancelled reservations. In such circumstances, this will be clearly stated on the confirmation of order.
The hotel reserves the right to cancel or modify a reservation in case of circumstances caused by conditions beyond its control that cannot be avoided or rectified, including but not limited to strike, general lockout, fire or damage or other unforeseen events, without compensation of any kind.
Confirmed accommodation may be substituted with accommodation of the same or higher category and at the price confirmed at the time of booking, provided the customer is notified in advance. In cases where a substitution is not available and the booking is paid in advance, the Hotel reserves the right to cancel the reservation and refund the complete paid amount.
The hotel welcomes special requests regarding room facilities. It is only possible to confirm such requests at the time of check-in. The hotel reserves the right to apply surcharges as applicable after the confirmation of order date, as imposed on the hotel industry by government authorities, such as but not limited to tax changes and the like. The person(s) registered as placing the reservation shall remain responsible for the payment of all expenses, even if payment is to be met by individual participants, with all costs not paid for by the individual participants, automatically debited to the main bill.
At the same time, we highlight that Fakkelgaarden will not send bills out of house and require that full and final settlement of all charges is made on the day of departure or via prepayment as required. All prices are total prices inclusive of VAT, service and environmental charges. Fees shall apply for credit card payments in accordance with applicable law.